POSITION SUMMARY
A Technician Level III is responsible for installing, configuring, servicing, troubleshooting, and repairing low voltage systems, including but not limited to Fire Alarms, Access Control Systems, CCTV, Nurse Calls, and Intercom systems. The Technician must be a role model to the organization with regards to integrity, commitment to results, inspiring teamwork and building on our strong culture of employee recognition while delivering legendary service to our customers, both internal and external.
ESSENTIAL DUTIES
- Program, start-up, troubleshoot and commission new system installation.
- Performs basic point-to-point troubleshooting on Fire Alarms, Access Control Systems, CCTV, Nurse Calls and Intercom systems and other systems, as required.
- Clearly communicate with project lead and client on project status, challenges, and completion dates.
- Assist with installation projects, with direction for a successful installation.
- Identify installation or system issues to project lead.
- Review contract and design documents related to the project for accuracy prior to installation of system.
- Perform inspections to ensure alarms are installed and working according to code.
- Complete detailed project reports.
- Respond to emergency service calls.
- Maintains strong written and effective oral communication skills for both internal and external clients.
- Demonstrates attention to detail to ensure successful resolution to customer requirements in a timely and cost-effective manner.
- Shift times may vary based on assignments made by the SPM or GM.
- Can be required to works a rotating on-call schedule.
- Required to have prompt, regular attendance in-person and be available to work on-site, in-person during regular business hours and as needed.
- Performs other duties as assigned.
MINIMUM REQUIREMENTS:
EDUCATION
- High School Diploma or equivalent
- College graduates with a related degree or equivalent college coursework, preferred.
CERTIFICATION/LICENSE
- Valid Driver’s License
- Tennessee Alarm System Contractor License (must pass state requirements to obtain, including drug screen, background check and fingerprinting)
- NICET Certification, optional.
WORK EXPERIENCE
- 1 year of industry related experience preferred, but not required.
KNOWLEDGE, SKILLS & ABILITIES:
- Knowledge of low voltage systems, including but not limited to Fire Alarms, Access Control Systems, CCTV, Nurse Calls, and Intercom systems.
- Possess both technical and computer skills.
- Effective communication skills, both written and oral.
- Ability to lift to 75 pounds.
- Ability to use lifts for work that exceeds ladder limitations.
PERSONALITY REQUIREMENTS
- Must possess a positive attitude with excellent interpersonal skills.
- Must be trustworthy, honest and maintain a can-do attitude.
PHYSICAL ABILITIES
- Position requires climbing ladders, frequent walking, stooping, crawling, pushing, balancing, lifting of more than 75 lbs. and operating heavy equipment.
- Works in confined areas, stockroom, closets, etc. above and below ground level.
- Ability to travel with a crew and ride a company provided vehicle.
EEOC Statement
Gallaher & Associates, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.